Terms & Conditions...

Tour prices quoted in this website include:
Planning, handling and operational charges. It also includes full board accommodations, inclusive of all government taxes, baggage handling, local departure taxes, ground transportation, vehicle entry fees, park entry fee and bottled water and soft drinks where specified. African Spice Safaris reserves the right to increase tour prices to cover increased costs, tariffs and taxes and to reflect fluctuations in foreign exchange markets. It also includes the Flying Doctors Emergency Service within East Africa.

Not included in quoted tour price
Any international air fare outside KENYA, TANZANIA AND UGANDA, cost of obtaining passport or visas, personal expenses such as beverages (except bottled water and soft drinks), laundry, room service, gratuity for the local tour leader and driver guide, excess baggage fees, communication charges, personal insurance cover (Travelers should have medical insurance as they will be responsible for all medical expenses they may incur). Optional activities such as trip extensions. Baggage is at the owners risk throughout the tour.

Payment.
Registration and booking for all programs requires a deposit of 35% on any tour arrangement at the time you book. The balance or reminder of the cost of your trip is to be paid 45 days prior to your departure date. Payment in full is required when bookings are made within 45 days of departure.

Cancellation and no show fee
Cancellations received by Ketty Travels (T) Limited 45 days prior to departure are subject to a cancellation fee of 25% of the total safari. Cancellation received less than 45 days prior to departure will be subject to the following cancellation fees:

45 - 30 days 25% of the tour cost
29 - 15 days 50% of the tour cost
14 - 0 days 100% of the tour cost

NB:
Please note that there is a minimal non-refundable administration fee for handling all the safari programs. This fee is 10% of the deposit.

Unused services
Refunds will not be made for any missed tour service or unused portion of the program. Adjustments will not be made for unused sight seeing trips or meals. It is understood and agreed that refunds will not be made to passengers who do not complete the tour for any reason whatsoever.

Alterations to tours
Ketty Travels (T) Limited reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline or retain any person as a member of any tour any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Liability
Ketty Travels (T) Limited acts only as an agent of the passenger in all matters relating to tours and it accepts no responsibility for any personal illness, injury, death, accidents, delay, loss, damage or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including without limitations acts of negligence or breach of contract of any third party such as hotel, airline, who does supply any goods or services for the trip. Ketty Travels (T) Limited will not be responsible for any losses or expenses due to delay or change in schedule, overbooking of accommodations, fault of any third party sickness, weather, strikes, acts of God or for any other cause beyond its control. All such losses or expenses are to be borne and paid for by the passenger. The Kenyan and Tanzanian laws govern the passengers carried in its own vehicle and all claims are subject to the jurisdiction of the Kenyan and Tanzanian courts.
Whilst every care is taken the company will not be held responsible for loss or damage to baggage, personal effects or valuables or currencies. The company reserves the right to employ sub-contractors for all or part of the services.

Porterage and Baggage
The tour rate includes the transport and handling of two pieces of luggage per person not exceeding a total of 40 pounds. Baggage is restricted to 2 standard size bags while on safari due to space in the van and road conditions. Most hotels have left luggage lockers for excess baggage.

Insurance
It is a condition of booking that one has adequate travel insurance cover plan from home for the entire duration of ones stay while in East Africa. This plan should be designed to provide financial protection in a number of circumstances such as unforeseen medical circumstances that force you to cancel or interrupt your safari, loss of delayed luggage, medical assistance and hospitalization.

Surcharge
Due to the variety of accommodations and rates available, a surcharge for any upgraded accommodations will be levied upon any request.

User Agreement and Copyright notice.
Please Note: All rates and itineraries are subject to final confirmations.
All Rights reserved.